Installation and activation
Installer access, licence activation and first-run setup.
Contact support →
DIGITAL SOLUTIONSSEBSCARE SUPPORT
Help from setup through every session.
Start with the simple checks below. If the issue remains, SebsCare can provide guided diagnosis, configuration and remediation through your support package.
Cameras and video review
Camera permission, local preview and reviewer visibility.
Contact support →Bluetooth and USB devices
First-line checks for connected observation and examination devices.
Contact support →Reviewer sessions
Invite links, session matching, observations and outcomes.
Contact support →Updates and channels
Stable, pilot and training releases with safe restart guidance.
Contact support →Account and billing
Subscriptions, invoices, receipts, plan limits and access questions.
Contact support →QUICK DIAGNOSTIC QUESTIONS
Simple checks before you contact us.
These checks intentionally rule out common problems without changing advanced settings.
01Does the device have power?+
Check that the power lead is firmly connected, the wall outlet is switched on and the charge indicator is visible. For battery devices, connect the approved charger for at least 15 minutes.
02Is the cart or computer connected to the internet?+
Open the Wi-Fi menu and confirm the facility network shows as connected. If other websites also fail, ask your authorised IT contact to check the network.
03Have you restarted the device once?+
Save your work, close the SebsCare application and restart the computer or tablet. Do not restart repeatedly while an update is visibly in progress.
04Can the application use the camera and microphone?+
Choose Allow when prompted. If previously blocked, confirm camera and microphone access in the device privacy settings.
05Is the connected device switched on and nearby?+
Confirm it is charged, awake and within a few metres of the cart. Check Bluetooth or the USB cable, then try the connection once more.
06Are you using the correct account and facility?+
Confirm your email, facility and assigned access. Do not share passwords. Use the approved password-reset option or contact SebsCare.
07What should I send when requesting support?+
Send the organisation name, application version, device model, time of the issue and a screenshot containing no resident-identifying or clinical information.
NEED MORE HELP?
Stop here if the quick checks do not solve it.
Advanced diagnosis, remote assistance, configuration changes, device replacement advice and onsite remediation are delivered through SebsCare support. Do not alter clinical-device settings or bypass your organisation’s controls.
FASTER TROUBLESHOOTING
Include these details in your request.
- Organisation or facility name
- Application and version
- Device model and connection type
- What happened and when
- Screenshot without resident-identifying information
- Whether a clinical session is currently active